GETTING STARTED: DOWNLOAD THE APP
Scan this QR code to download the SmartEntry app | |
Download the app from the Apple store or Google Play store by searching "Accurate Lock Smart Entry" and look for this logo |
CREATE AN ACCOUNT
After downloading the app, the first step is to create a SmartEntry account.
Installer: Please email Rodd Salvatore (rodd@accuratelockandhardware.com) to become an approved installer and bypass payment process. (Lock will be fully activated when transferred to homeowner and payment is made. There is a 7 day window to complete the transfer. If not completed, process must be restarted).
Homeowner: If the homeowner is present during the install, please follow prompts and provide payment information accordingly (no need to email Rodd Salvatore or bypass payment).
• Open SmartEntry App |
• Tap on Create New Account |
• Provide information requested |
• Click on red locator icon to populate current address automatically or you can also enter it manually |
• You will receive a verification email once you have created an account. • Please check spam folder if you don’t see in inbox |
SET UP PRODUCT
Keep Bluetooth on and stay in range. |
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• To set up your SmartEntry lock for the first time, click on + sign on middle of the screen. |
• Select the Setup Product option from upper left corner slider menu. |
• Select SmartEntry Lock from product list. |
• Review these links for proper installation information. |
• Select your SmartEntry Lock from the list by its serial number. • If your device is not showing, add it by scanning its QR code or enter it manually. (QR code label will be in the package the lock comes in) |
• After successful registration, you will see the home screen of the app. |
● Choose Product Physical Location from the list or you may give the location a name by selecting the Other option. ● Choose Product Name (Lock Name) from the list or you may give your choice of name by selecting Other option. ● Select Time Zone of the lock. This is required for user schedules. |
TRANSFER OWNERSHIP
This is only necessary when an installer downloads the app and installs the SmartEntry lock on his/her phone (not the homeowner’s phone). Additionally, these steps can be followed if the existing homeownerTo start using the SmartEntry lock, download the |
• Select Transfer Ownership from drop down menu. |
• Enter homeowner’s registration information as required. |
• Homeowner will be notified via contact information provided and will be prompted to download app and create an account. |
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In the event the homeowner’s contact information was entered incorrectly by the installer, or needs to be updated, this can be edited prior to the ownership transfer. |
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• Select Transferred Devices from the User Preference menu. |
• Select appropriate record from the list. |
• Correct email add/or mobile number and then click submit. |
ENTER PAYMENT
Once the installer has transferred ownership, the homeowner will be notified via email and SMS (when applicable) and be asked to download the app and create an account (per steps on page 4). |
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• Review payment requirements. |
• Enter payment information and submit. |
• Once payment has been completed, the SmartEntry Lock is ready for use. |
SmartEntry App
FEATURES + FUNCTIONS
Menu | This menu provides options for third party product integration, user preferences and log out |
Door Name | This is name given by Admin to the lock while setting up the product. This can be changed by tapping on it |
Status & Operation | This shows current status of lock. Lock can be operated by tapping this button. Exclamation point (!) pops up above and to the right of the Status/Operation button indicating that latch is not fully extended and may mean that door is not closed. |
Battery | Current battery status of the lock. We recommend changing it when battery life drops to 20%. |
E Mode | Instantly turns off lock operation by phone, key fob or other electronic device. When this mode is set to off, outside handle automatically locks and stays locked. From the outside, the key is required for entry while on the inside the lever is always free for egress. |
Settings | Device settings can be accessed or modified from here. This also has an option for Firmware Upgrades when available. |
Events | All operations are recorded and can be viewed from here. More events can be viewed on portal by scrolling at end of page and tapping on option to view events on server. |
Users | Easily allow access to friends and family in this section of the app. They can be scheduled to have access to operate at specific times and intervals. |
Help | This section of the app offers user guides, FAQs, feedback, Submitting an issue and more. |
CONTROL LOCK SETTINGS
SmartEntry lock provides different device settings which can be configurable per your needs.
Battery | Battery type and current percentage is displayed. |
Auto Re-locked | When Auto-Relocked is enabled, SmartEntry will relock door after you unlock it. |
Auto Lock Timer | If Auto Re-locked is enabled, door will relock after this time. The timer value can be changed. |
Electronic Mode | Instantly turns off lock operation by phone, key fob or other electronic device. Key required to gain entry from outside. |
Delete Product | Deletes the product from account and device will be factory reset. It is desirable that you stay in Bluetooth range of the lock while deleting in order to delete fob users. |
About Product | This option has details about SmartEntry Products and other options explained in next section. |
Transferring Ownership | Provides details of how to transfer ownership from one party to another. |
ABOUT PRODUCT
Product Name | This is name that you give to your SmartEntry lock. This can be edited in this section of the app or you may also change it from home screen by tapping on the Product Name. |
Set Location | You may set location of the product manually from here. Note that location is automatically set while setting up the lock. |
Firmware Upgrade | Whenever new firmware is available, it can be upgraded from here. This requires connection via Bluetooth. |
Factory Reset | If you want to reset lock as factory default, then click here. Caution: This will erase all settings and users. |
Device Information | Device Serial Number, Hardware Version, Software Version |
EVENTS
This section keeps a log of those who electronically accessed SmartEntry with corresponding time stamps. The app shows recent list of events. When you click on Tap Here to See More Events, app will take you to SmartEntry Portal where you can see a list of all events. The portal can also be accessed through https://portal.accuratelockandhardware.com.
USER MANAGEMENT
• Select the schedule for guest user • You may provide 24/7 access to guest user • Select Schedule and mark the bottom checkbox if you want to use same schedule for all user devices for this user |
• You may set user to operate SmartEntry a limited number of times. |
• You may set a user to operate all day or specific times a day. |
• You may set a user to operate on week days or just weekends. |
SETTING UP A SCHEDULE
● You may schedule a user’s access for specific date duration |
• Upon tapping Save, the app will start User Registration process. |
EDIT A SCHEDULE
• Select the User Management on bottom menu. |
• Select appropriate user to edit access schedule. |
• Select the SmartEntry device you would like to edit. |
• Select phone icon and click update |
• In the user’s profile, you can edit the schedule by tapping the clock icon, or swiping left to delete all access. |
ADDING A KEY FOB
• Select the User Management on the bottom menu. |
• Select appropriate user to assign keyfob to. Note: Keyfob access can be scheduled the same way phone access can, see page 15. |
• Select the SmartEntry device you would like to configure with the keyfob. |
• Select keyfob and click update. |
• Add Keyfob by clicking OK. |
• Press and hold any key on the keyfob to start the configuration process and there will be a countdown on the screen. |
• All keys will be listed with their current assignment of the lock. • Tap the desired available key on the image of the keyfob on the screen to assign device. • You can choose any available key from the list. • If you choose a key that is already assigned to a lock, it will be overridden with new assignment. |
• Once you select the key and operation, Key Fob will be ready to operate lock. |
EDITING KEYFOB USERS
• Select the User Management on the bottom menu. |
• Select appropriate user to assign keyfob to. Note: Keyfob access can be scheduled the same way phone access can, see page 15. |
• Select the user and SmartEntry device to edit. |
• Once you select the key and operation, Key Fob will be ready to operate lock. |
Select pencil icon next to the keyfob |
• Select Delete Keyfob |
• A warning message will pop up, select Yes. Note: this will only delete the user’s keyfob from the device. |
HELP CENTER
• Help Center provides options to troubleshoot problems or contact support. |
• User Guide includes Installation Instructions, Quick Start Guide, and more. |
• Explore Frequently Asked Questions and Answers. |
• If you run into a problem, tap on Submit an Issue, provide brief description and tap Send |
MENU
• The upper left corner with three bars is the menu. • Tap to reveal your name, email address and product setup information. |
• Here you can find the list of Products in your account. |
• Support of third-party products integration can be done from here. |
● User Preference includes app related settings. |
● Notifications can be received for the events which are subscribed for this lock. |
● Account Profile and picture can be updated here. |
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