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FAQs

  • I'm getting Error 83
  • What do the LED indication mean on Keyfob?
  • How do I stop receiving notifications?
  • Can a notification be sent to more than one user device?
  • Can I be notified whenever a device is operated?
  • Can I revoke an outstanding invitation?
  • How long are outstanding invitations valid for?
  • How can I view outstanding invitations?
  • What is a user device invitation?
  • Can I filter the list of events on the "Events" page by device or time?
  • How do I view events for a particular device or user?
  • How do I understand what the event means?
  • What is an event?
  • What kind of photo should I provide for the user profile?
  • Can I disable a user without removing them from the account?
  • What is a user?
  • Why do I need to name each device?
  • Where do I find the serial number and security token for my device?
  • How can I add a device to my account?
  • How do I find a particular device?
  • How do I remove a device from my account?
  • Can I enable or disable specific devices?
  • What is an operable device?
  • Is there a limit to the number of devices or users I can register on my account?
  • How can I update my email address?
  • I forgot my password. How do I reset it?
  • What are the password complexity requirements?
  • How to invite user to the FirstWatch Device?
  • How to get hidden code?
  • How to connect FirstWatch device to Alexa?
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