FAQs
- My Safe shows wrong status/Safe shows open though it is closed/ Safe keeps beeping every few seconds/ How to calibrate Safe?
- What special characters are allowed while creating account?
- How to enable or disable the Child Protect Mode?
- How to delete user device in FirstWatch App?
- How to add Keyfob or Remote?
- How to set up with keypad?
- How to factory reset the device or transfer ownership?
- Why RED LED keeps flashing without doing anything?
- My FirstWatch Lock/Safe is not working
- My lock or safe is not visible in smartphone app
- Attempt of Device Hack
- Vibration detected on Safe
- Door is opened out of schedule
- Door is opened for too long
- Door is locked and opened
- Door is unlocked and closed
- Critically Low Battery
- Low battery event from device
- Two-Factor Authentication failed
- Wong keycode entered
- I'm receiving error 87
- I'm getting error 90 saying Two-Factor Authentication failed
- How to add Keypad user? Or How to operate Safe using keypad?
- What do the LED indications and buzzer sound mean on Safe?
- How to upgrade firmware/software of the device?
- I have accidentally cancelled the firmware upgrade process, what should I do? OR Firmware upgrade failed for some reason and can not operate my Safe anymore.
- How to set up First Watch Safe through keypad?
- I'm getting error 85
- I'm getting Error 84
- I'm getting Error 83