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FAQs

  • How do I delete my user information from the Accurate SmartEntry Platform?
  • How to schedule subscription for the future payment?
  • How to update or add new credit card for the subscription charges?
  • What are charges to use Smart Entry lock?
  • Can I use same Promo Code for multiple locks?
  • Will the promo code be applied to my future subscription charges?
  • My Promo code is applied to subscription charge but not to activation charge
  • How to enter Promo Code?
  • How do I see my payment history?
  • How do I receive payment receipt?
  • Is my payment secured?
  • What are charges to use SmartEntry lock?
  • How to add Keypad?
  • How to operate/program using keypad?
  • What are the LED indications on Range Extender mean?
  • What are the LED indications on Ethernet Bridge mean?
  • What do the LED indications on keypad mean?
  • How do I view events for a particular device or user?
  • How do I understand what the event means?
  • Can I filter the list of events on the "Events" page by device or time?
  • What is an event?
  • Can I disable a user without removing them from the account?
  • How long are outstanding invitations valid for?
  • Can I revoke an outstanding invitation?
  • Can I change email address of invited user?
  • What are different types of schedules for user?
  • Can I restrict invited user to operate during specific time?
  • How do I pay Activation Charges and Subscription Charges?
  • What is e-mode?
  • Does invitation expire ever?
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