FAQs
- How to schedule subscription for the future payment?
- How to update or add new credit card for the subscription charges?
- What are charges to use Smart Entry lock?
- Can I use same Promo Code for multiple locks?
- Will the promo code be applied to my future subscription charges?
- My Promo code is applied to subscription charge but not to activation charge
- How to enter Promo Code?
- How do I see my payment history?
- How do I receive payment receipt?
- Is my payment secured?
- What are charges to use SmartEntry lock?
- How to add Keypad?
- How to operate/program using keypad?
- What are the LED indications on Range Extender mean?
- What are the LED indications on Ethernet Bridge mean?
- What do the LED indications on keypad mean?
- How do I view events for a particular device or user?
- How do I understand what the event means?
- Can I filter the list of events on the "Events" page by device or time?
- What is an event?
- Can I disable a user without removing them from the account?
- How long are outstanding invitations valid for?
- Can I revoke an outstanding invitation?
- Can I change email address of invited user?
- What are different types of schedules for user?
- Can I restrict invited user to operate during specific time?
- How do I pay Activation Charges and Subscription Charges?
- What is e-mode?
- Does invitation expire ever?
- Invited user is visible on Portal but not on SmartEntry App