FAQs
- Invited user is visible on Portal but not on SmartEntry App
- How to invite user and user devices?
- What is a user device invitation?
- How do I get instant/real-time notification of any event?
- Can a notification be sent to more than one user device?
- I am not receiving any push notification for subscribed event for mobile device
- What are available settings for SmartEntry Devices?
- How do I change Settings of the device?
- I have accidentally cancelled the firmware upgrade process, what should I do?
- How to upgrade firmware/software of the device?
- How do I know if my device is online?
- I have a device on my account but I don't see it on my SmartEntry App
- Device can be removed from your account either using SmartEntry App or Portal
- How can I add a device/product to my account?
- Can I enable or disable specific devices?
- What is an operable device?
- How do I find a particular device?
- I'm getting Error 83
- How to factory reset the device or transfer ownership?
- What if an authorized keyfob is lost
- I keep getting Error: Communication lost with lock
- I'm getting alert while operating lock
- I'm getting Error 3/Error 4/Error 5
- I'm getting error 6
- I'm getting Error 7/Error 13
- I'm getting error 8
- I'm getting Error 9
- I'm getting Error 10/Error 11/Error 12/Error 36/Error 37/Error 43/Error 44
- I'm getting Error 15/Error 16/ Error 19
- I'm getting Error 17/Error 18/Error 40/Error 41