How to register SR Bridge?
- Launch Hickory Smart App, Press Devices -> Press on Menu icon on upper right-top corner -> Add SR Device
- Select any of below two options to register SR Bridge
- Scan QR Code
- Enter SR # manually
How to assign a device to a SR Bridge?
Once SR Bridge is turned on and registered to your account, all nearby SR Hickory Devices will be automatically assigned to the bridge. You will always able to see the connected SR Hickory Devices to the SR Bridge from here:
- Launch the Hickory Smart App
- Go to Devices tab and select SR Bridge
- On SR Bridge home screen à Connected SR Hickory Devices
How to operate SR Hickory Device using Remote mode?
The SR Hickory Device you want to operate should have been assigned to an SR Bridge with an Internet connection. If you have already purchased an SR Bridge and have registered it on SRP follow the steps below:
- Launch the Hickory Smart App.
- Notice the Bluetooth and wi-fi icon on device’s home screen
- Tap on wi-fi icon to operate SR Hickory Device in remote mode
- Press Lock/Unlock or Open/Close to perform the operation
- You may have to wait a few seconds for the communication to the SR Hickory Device to be completed
Hickory Smart App is unable to operate an SR Hickory Device in Remote mode?
Make sure you have Internet Connectivity and that your SR Hickory Device and SR Bridge are powered ON.
"Doors Unintentionally Left Open or Unlocked" notification
"Doors Unintentionally Left Open or Unlocked" is a notification alert which is triggered if you have left home and moved a mile away from the SR Hickory Device location. This is accomplished by SR tracking. It uses SR Hickory Device’s current status and Smartphone's approximate location
The accuracy of your location depends on the type of Location Services used by your Smartphone and the speed at which you are moving away from your home/office (SR Hickory Device location). When a door is left open/unlocked SRP will request your location from the Hickory Smart App and will trigger the notification alert once your physical distance has exceeded a mile from the device. Your exact physical distance at the time the notification alert message is shown on your Smartphone screen will depend on the GPS connectivity and speed at which you are driving away - it will typically be about a mile.
For iPhone users, please make sure you keep your Wi-Fi always ON. For more accurate results iPhone will use public Wi-Fi networks to calculate your current location.
The notification is very reliable as long as your Smartphone Location Services are enabled and the SR Hickory Devices are powered ON.
Note: Notification requires SR Bridge Device to be installed. To buy SR Bridge, follow this link http://delphiansystems.com/products/devices/
How to enable the "Doors Unintentionally Left Open or Unlocked" notification need to assign bridge to SR Hickory Device then only notification option appears?
Once you have registered an SR Bridge with SRP, the Hickory Smart App will automatically detect the SR Bridge and after that user can enable this notification functionality for SR Hickory Devices that support it (SR Locks and Garage Door devices) provided that you have enabled your Smartphone's Location Services and have authorized the Hickory Smart App to use them.
For iPhone:
- Make sure you have enabled Location Services and had given permission to the Hickory Smart App.
- You can enable Location Services using iOS Settings>Privacy>Location Services.
For Android:
- Make sure you have enabled GPS/Network Provider Enabled.
- You can enable GPS/Network Provider using Settings>Location Services.
To mark the SR Hickory Device location:
- If you want to manually enable the "Doors Unintentionally Left Open or Unlocked" notification, select "Settings-> SR App Settings->Notification->Set Location" and make sure you are within range of the SR Hickory Device.
Note: Notification requires SR Bridge Device to be installed. To buy SR Bridge, follow this link http://delphiansystems.com/products/devices/
How to remove a SR Bridge from account and replacing with new SR Bridge?
- Launch Hickory Smart App
- Go to Devices à Select SR Bridge from the list
- Go to Settings à Delete SR Device. It will remove SR Bridge from your account
- Now turn on the new SR Bridge and register it using Hickory Smart App
Operate your Hickory Smart device using Bluetooth once. It will automatically connect to SR Bridge
What do the LED indications on SR Bridge-Ethernet mean?
SR Bridge has 4 LEDs on it which helps user to identify the status of SR Bridge-Ethernet. The Green LED is for Power on Status. Other three LED has different combinations for Device Diagnostics
Event |
RED |
WHITE |
BLUE |
Power On |
Blinking for 3 sec |
Blinking for 3 sec |
Blinking for 3 sec |
Bluetooth Connection |
Blinking |
||
SecuRemote Portal Connected |
OFF |
OFF |
OFF |
Any Received Request |
Blinking |
||
Operation Request |
Blinking |
||
Operation Success |
Solid for 3 sec |
||
Async Event |
Solid 3 sec |
||
SR Bridge BLE Module is in DFU Mode |
Solid |
Solid |
|
SR Bridge Internal Communication Error |
Blinking every sec |
Solid |
|
ETH Cable is Unplugged |
Solid |
Solid |
|
SR Bridge/Device is not registered on SRP |
Blinking every sec |
Solid |
|
No Internet Connectivity - ETH Cable is Plugged-in |
Solid |
||
Internet Connectivity but No SR Portal Connectivity |
Blinking every sec |
||
Operation Fail |
Solid for 3 sec |
What do the LED indications on SR Bridge-Cellular mean?
SR Bridge has 4 LEDs on it which helps user to identify the status of SR Bridge-Cellular. The Green LED is for Power on Status. Other three LED has different combinations for Device Diagnostics
Event |
RED |
WHITE |
BLUE |
Power On |
Blinking for 3 sec |
Blinking for 3 sec |
Blinking for 3 sec |
Bluetooth Connection |
Blinking |
||
SecuRemote Portal Connected |
OFF |
OFF |
OFF |
Any Received Request |
Blinking |
||
Operation Request |
Blinking |
||
Operation Success |
Solid for 3 sec |
||
Async Event |
Solid 3 sec |
||
SR Bridge Internal Communication Error |
Blinking every sec |
Solid |
|
Failed to Turn-Off Cellular Module |
Solid |
Blinking |
|
Cellular Modem is Turn-Off |
Solid |
Steady |
|
Cellular Module is not in Cellular Network |
Solid |
Blinking |
Solid |
No Cellular Network/Weak Signal Strength |
Solid |
Solid |
|
SR Bridge/Device in not registered on SRP |
Blinking every sec |
Solid |
|
SR Bridge BLE Module is in DFU Mode |
Solid |
Solid |
|
No Internet Connection - Signal Strength is Good |
Solid |
||
Internet Connection but No SRP Connection |
Blinking every sec |
||
Operation Fail |
Solid for 3 sec |
||
When a CLOSE REMOTE operation fails for a 3rd time. UL 325 GDO Requirement. |
Solid for 5 sec |
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