I'm receiving Error with Error Code...

This error occurs due to some validation mismatch.

Please try to operate the device again.

If problem persist, please submit an issue(PDQ Smart App-->Help--> Submit the issue)

Error 6 shows the operation timed out from the device. There could be following reason,

1. The device is disconnected on bluetooth
2. The device has received many requests at at time
3. The app has been closed before receiving response from the device

Solution - Please try to operate the lock again

One of the following causes the Error 10. Please check,

1. If the PDQ Smart App is outdated, please launch the store on the phone --> update the app
2. Please upgrade the device's firmware. Launch the PDQ Smart App --> Select the device which gives Error 11 --> Settings --> About SR Device --> Firmware Upgrade

If problem persist, please submit an issue(PDQ Smart App-->Help--> Submit the issue)

There is some connection issue between Bridge and Device. Please check,
1. The device is powered ON
2. The device is in range of Bridge
3. Try to operate device again

If problem persist, please submit an issue(PDQ Smart App-->Help--> Submit the issue)

The bridge has not received response from the device and hence timed out. The device might have perform the requested operation. Please check status of device and try to operate it again

If problem persist, please submit an issue(PDQ Smart App-->Help--> Submit the issue)

The device was failed to start firmware upgrade mode. Please try again.

If problem persist, please submit an issue(PDQ Smart App-->Help--> Submit the issue)

This device is set not to be operated using bluetooth. Please contact support

The device is busy in doing other operation. Please retry after sometime

The device is set on vacation mode, hence can not be operated. If you want to operate the device then please turn off the vacation mode from, PDQ Smart App -->Select device --> settings --> Control --> Vacation Mode

Note: Please make sure you're within bluetooth range of the device 

The device has to calibrate before operating. Please Calibrate the device by one of the following option

1. Using keycode #123456#

2. By operating the device using bluetooth. When you try to operate the device from phone, app will ask you to calibrate if it not calibrated

This error occurs due to some validation mismatch. Please try to operate the device.

If problem persist, please submit an issue(PDQ Smart App-->Help--> Submit the issue)

This error occurs due to some validation mismatch. Please try to operate the device. If problem persist, please submit an issue(PDQ Smart App-->Help--> Submit the issue)

The Proxy device can not find the PDQ device. Please make sure,

1. The PDQ Device is powered on
2. The proxy device is within 10 feet of the PDQ Device
3. try to operate the device again

If problem persist, please submit an issue(PDQ Smart App-->Help--> Submit the issue)

There is timed out while adding USB key user. Please try again adding the USB key.

If problem persist, please submit an issue(PDQ Smart App-->Help--> Submit the issue)

The Solenoid is not connected in the PDQ Safe. Please check installation and try to operate again.

If problem persist, please submit an issue(PDQ Smart App-->Help--> Submit the issue)

The Network is busy in performing the previous request. Please try after sometime.

Note: The app has sent request to the network via another PDQ device as the requested device is not in direct bluetooth range.

The PDQ device is disabled and hence cannot be operated. Please enable to operate using on of these option,

1. PDQ Smart App --> Select device from home screen --> settings --> control --> Enable SR Device
2. Login to Portal --> Devices --> Enable using the button against device name

The phone(bluetooth) could not find PDQ device. Please check/do following,

1. Ensure the PDQ device is powered ON
2. Ensure that you're within bluetooth range(Approx. 10 feet)
3. If above two are true then turn off bluetooth from phone's settings and turn on. Try to operate now
4. If problem persist and you're Android phone user then please try this,
   1. Go to Phone Settings > Apps & notifications > App info.
   2. Tap on the 3-dot overflow menu on the top-right and tap on Show system.
   3. Scroll down and Tap on “Bluetooth”.
   4. Now, press “Storage” and select “CLEAR DATA”

If problem persist, please submit an issue(PDQ Smart App-->Help--> Submit the issue)

The phone's bluetooth has timed out. Please do following,

1. Ensure that you're within bluetooth range and try to operate the device again
2. Turn off bluetooth from phone's settings and turn on. Try to operate.
3. If problem persist and you're Android phone user then please try this,
   1. Go to Phone Settings > Apps & notifications > App info.
   2. Tap on the 3-dot overflow menu on the top-right and tap on Show system.
   3. Scroll down and Tap on “Bluetooth”.
   4. Now, press “Storage” and select “CLEAR DATA”

If problem persist, please submit an issue(PDQ Smart App-->Help--> Submit the issue)

The phone's bluetooth is failed during operation. Please try to operate again. If it continues giving error then please do following,

1. Turn off bluetooth from phone's settings and turn on. Try to operate.
2. If problem persist and you're Android phone user then please try this,
   1. Go to Phone Settings > Apps & notifications > App info.
   2. Tap on the 3-dot overflow menu on the top-right and tap on Show system.
   3. Scroll down and Tap on “Bluetooth”.
   4. Now, press “Storage” and select “CLEAR DATA”

If problem persist, please submit an issue(PDQ Smart App-->Help--> Submit the issue)

The PDQ device has been factory reset but still belongs to your account. Please provide security information by scanning QR code or by entering manually from the label.

The PDQ device has been factory reset. Please contact administrator of the device.