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FAQs

  • I'm receiving Error with Error Code...
  • What are LED indications on ZBRG Bridge-Ethernet?
  • How do I add Access Card?
  • I keep getting Error: Communication lost with lock
  • What do LED Indications mean on PDQ 2nd generation lock?
  • Setup SR Bridge in MAC Filtering based Network
  • Setup Static IP in SR Bridge
  • What does the LED indication mean on Keyfob?
  • What does the LED indications on ZECHO mean?
  • My location is set but still the PDQ Smart App keeps asking to set location
  • How do I set up Alexa to operate PDQ smart lock?
  • I have replaced batteries recently and it shows 0% battery in application
  • Why SR PDQ Device is added or removed automatically to/from my smartphone?
  • What is ZECHO Range Extender device and how to use it?
  • What do the LED indications on ZBRG Bridge-Cellular mean?
  • How to remove a ZBRG Bridge from account and replacing with ZBRG Bridge?
  • How to switch operation mode to local or how to operate lock using Bluetooth?
  • PDQ Smart App is unable to operate an SR PDQ Device in Remote mode
  • How to operate SR PDQ Device using Remote mode?
  • How to assign a device to a SR Bridge?
  • How can I delete the SR PDQ Device from my account? 
  • How can I get the SR PDQ Device Specific Information? 
  • How to change settings of the SR PDQ Device? 
  • What to do if a user forgets the User PIN?
  • How to change the User PIN?
  • What if I lost my Smartphone?
  • How do I connect again with SR PDQ Device after Re-Installing the App?
  • How do I connect again with SR PDQ Device after Factory Reset?
  • How to delete User or User Device?
  • How to add Keyfob?
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