FAQs
- RMH Wireless is now Smart Entry!
- How to enter Promo Code?
- How do I see my payment history?
- How do I receive payment receipt?
- Is my payment secured?
- What are charges to use RMH Wireless lock?
- What do the LED indications on Range Extender mean?
- What are LED indications on Bridge?
- What do the LED indications on keypad mean?
- How to operate/program using keypad?
- What are available settings for Rocky Mountain Devices?
- I have accidentally cancelled the firmware upgrade process, what should I do?
- How can I add a device/product to my account?
- What is e-mode?
- I keep getting Error: Communication lost with lock
- What is a user device invitation?
- How to factory reset the device or transfer ownership?
- How to invite user and user devices?
- Invited user is visible on Portal but not on Rocky Mountain App
- How do I get instant/real-time notification of any event?
- Can a notification be sent to more than one user device?
- I am not receiving any push notification for subscribed event for mobile device
- How do I know if my device is online?
- How do I change Settings of the device?
- How to upgrade firmware/software of the device?
- I have device on my account by I don't see it on my Rocky Mountain App
- What is an operable device?
- Device can be removed from your account either using Rocky Mountain App or Portal
- Can I enable or disable specific devices?
- How do I find a particular device?