pdqSMART-STP devices can be operated remotely if you've,
- Bridge device in your account
- Bridge has internet connectivity with pdqSMART-STP server
- Device is connected to bridge
To see if your device is online and available to operate remotely,
Open pdqSMART-STP app, look for Network Status on home screen device. It should be green
- Alternately, you can verify on portal as well,
- Go to Portal -> Devices, click on device from the list, look for connection status and signal strength
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